FPT AI Chat is an opportunity to build and manage chatbots that have an interface for users. From natural speech processing to management of dialog it provides an all-inclusive bot solution that is able to integrate with and communicate across a variety of platforms, while automating conversations and generating increased sales leads, and scaling operations and enhancing customer satisfaction.
Why FPT AI Chat?
Natural Conversation
The chatbot is equipped with the top Vietnamese Natural Language Processing technology on the market, FPT AI Chat can recognize the intentions of users and provide relevant responses and get smarter with time. The module for managing dialogs lets chatbots follow several conversations at once and track every move of the customer, and thus be in a position to comprehend and interact to customers in a warm and natural manner.
The perfect instrument for Marketing, Sales and Customer Service
With FPT Artificial Intelligence Chat you are able to easily develop conversations with your clients throughout their experience with your services or products and then automatically send them up-to-date promotions.
Omnichannel deployment
Chatbot developed on the Conversational AI platform is able to be deployed across a variety of channels (web-chat or SMS, email or as an application) through the cross-platform (Facebook, Zalo, Viber and more.)
Empowering customer service
The FPT AI Chat system is always ready to assist your customers from any location at any time. It also regulates the flow of every chat and forwards chats to agents when required to ensure a great customer experience.
Compatibility and Scalability
FPT AI Chat integrates with your system of business via APIs that require minimal effort. Cloud-based platforms allow flexibility in scaling and can process hundreds of customer needs at once.
